Cookie Policy

This Cookie Policy describes how GridWyse ("we", "our", or "us") uses cookies and similar technologies to improve your experience with our platform, which includes both the website and the web application. This policy is part of our overall commitment to transparency and compliance with the General Data Protection Regulation (GDPR) and other applicable regulations.

By continuing to use our site or platform, you agree to our use of cookies as described in this policy.

Cookies are small text files stored on your device (computer, tablet, mobile phone) by your browser when you visit websites. They serve various functions, such as saving your preferences, improving site performance, analytics, and enabling secure authentication.

The following types of cookies exist:

• First-party cookies — set directly by GridWyse.
• Third-party cookies — set by services we have integrated (e.g., Google Analytics, Telegram).

We use the following types of cookies:

a) Necessary (Essential) Cookies

These files are required for the basic operation of the platform. They include:

• Authentication (login sessions, JWT tokens)
• Role-based access control (e.g., Cognito sessions)
• User session security
• Language settings and interface preferences

Disabling these files may cause parts of the platform to malfunction.

b) Performance Cookies

These files collect anonymous data about how users interact with the platform. We use them for:

• Analyzing page load times, clicks, and navigation
• Improving performance and usability
• Tracking errors or broken links

Tools used: AWS CloudWatch Metrics.

c) Functional Cookies

These files save your preferences and improve the user experience:

• Language selection
• Interface settings (e.g., dashboard filters)
• Saving account role

d) Targeting / Marketing Cookies

We may use marketing cookies for:

• Analyzing interactions with our marketing campaigns
• Measuring ad effectiveness (Meta, Google Analytics, Google Ads)
• Personalizing marketing messages

These cookies are used only with your explicit consent.

Some cookies are set by external services integrated into our platform:

• Google (Maps, Business API, Reviews, Analytics)
• Telegram (bots, chat integrations)
• Meta (Facebook/Instagram API for reviews/comments)
• WayForPay (payment redirects)

These files are governed by the privacy and cookie policies of the respective third parties. We recommend consulting those policies directly.

We do not control these cookies and are not responsible for their use outside our platform.

We use cookies for the following purposes:

• To ensure secure login to your account
• To remember your role and access settings between sessions
• To analyze traffic and improve the platform
• To personalize the interface and dashboard experience
• To measure the effectiveness of marketing campaigns

You have full control over how cookies are used:

Via browser settings:

Your browser allows you to:

• Block or allow cookies
• Delete individual cookies
• Be notified before cookies are saved

Please note: Disabling essential cookies may cause the platform to malfunction.

Via the consent banner:

During your first visit, we will show a cookie consent banner, which allows you to:

• Accept all cookies
• Reject optional cookies

You can change your consent settings at any time by clearing cookies and reloading the page

Our legal bases for setting and using cookies:

• Legitimate interest — for essential and functional cookies required for the operation of the platform.
• User consent — for marketing and analytics cookies, which are activated only after your confirmation.

We may periodically update this Cookie Policy in response to changes in technology, legislation, or our business practices. All updates will be published on this page with a revised date.

We recommend checking this page from time to time.

If you have questions about our use of cookies or this policy, please contact:

Privacy Team / DPO
GridWyse Platform
Email: [email protected]